Privacy Policy
Effective date: July 10, 2021.
This Privacy Policy explains how Anker Innovations Technology Co. Ltd, Shenzhen Oceanwing Smart Innovations Technology Co., Ltd, and their affiliated companies within the Anker Group (hereinafter referred to as “Anker”, “we”, “our”, or “us”) collect, use, disclose, process, and protect your personal information. This Policy applies to the personal information that you give us or that we collect from you when you use our products and services through our website (https://us.ankerwork.com) and applications (the “Apps”) (the “Services”). Please take a moment to read and understand this Policy and let us know if you have any questions.
As used in this Policy and on our website and Apps, the term “Personal Data” means any electronic or other information which, alone or jointly with other information, can be used to identify a natural person or make him or her identifiable.
This Policy explains how we process your Personal Data, but does not cover all processing scenarios as you may be informed of specific processing activity separately. Therefore, before using a specific product or service, it is recommended that you read the privacy policy or supplementary policy for that product or service to understand how we process your Personal Data, how you can exercise your data subject rights, and how you may contact us.
This Policy describes:
1. How We Collect and Use Your Personal Data
2. Cookies and Similar Technologies
3. How We Share, Transfer, and Publicly Disclose Your Personal Data
4. How We Store and Protect Your Personal Data
5. How You Can Manage Your Personal Data
6. Children’s and Minor’s Privacy
7. Links to Third-Party Websites, Products, and Services
8. How Your Personal Data Is Transferred Globally
9. How We Update this Policy
10. Contact Us
1. How We Collect and Use Your Personal Data
1.1. What information we collect
In order to provide our products and services to you, we may ask you to provide Personal Data to us. We only collect information that is necessary to provide our products and services to you. Further, we only collect information that is necessary for its specified, concrete, explicit and legitimate purposes; and we do not process your information in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we request, but in most cases, if you do not provide your information, we may not be able to provide you with our products or services or respond to your queries.
Depending on the product or service you choose, we may collect the following types of Personal Data:
1.1.1. Information that you provide to us
- Your Account information: You may be asked to provide your email address or your log in for a third-party account (such as Facebook or Google), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly.
- Order related information: In connection with your order, you may be asked to provide your name, telephone number, email address, delivery address, billing address, and postal code. We use a third-party payment processor (currently PayPal) to assist in securely processing your payment information. When you place an order through the Services, your payment card information (e.g., bank account number, account holder name, credit card number, expiration date, secure code, and other information) is encrypted and transmitted directly to PayPal. We do not store your payment card information, and we do not control and are not responsible for PayPal or its collection or use of your information. You may find out more about how PayPal stores and uses your credit card information by accessing PayPal’s privacy policy.
- Cloud Storage Services information:If you subscribe to cloud storage services, you will have to provide us with certain information so that you can sync and back up your data.
- Customer Support: When you contact us, you may provide us with information about your use of the Services, including information about the eufy electronics and/or consumer products (“Products”) that you own, contact details (telephone number, email address, shipping address, order/invoicing details) and voice recording (if you contact us by phone), so that we can provide customer support.
- Your voice: When you use one of our voice assisted technology supported Products, like eufy Genie, with your permission, your voice will be acquired by that Product and then transferred by that Product back to your elected third-party account (“Third-Party Account”), such as Amazon Alexa or Google Assistant, as a command.
1.1.2. Information that we collect when you use our Products and services
- Product monitoring:We collect information about how you set up and use our Products, such as: functions used; operations performed; time, frequency, and duration of your activities within the Services; and any unique identifiers associated with your Product. For example, we collect the time period you connected the Product to the App and the time of the last connection, the operations you used in the Account, your Account settings, and the use of other functions in our Products.
- Services utilization: We collect information that our Products store and report as a part of the Services. For example, when you use eufyLife's Body Sense Smart Scale, we collect your weight, temperature, blood pressure, body mass index, and other health indicators. Also, when you schedule the use of our Products, such as eufy RoboVac, we will save your settings.
- Images and biometric information: If you choose to enable imaging and biometric features in our Products, like the Roav Dash Cam and the eufy Evercam, we will collect and process certain information collected from our Products, such as face images and underlying face prints. This information enables your Product to recognize familiar faces and to notify you of familiar and unknown people. These features may also allow you to utilize the Services to create and save video or photographic images of individuals. Depending on where you live and how you configure the Products and Services, you may need to give explicit consent before using our Products to create and save video or photographic images and/or scan and match the faces of people. Except when you choose to store this information in the cloud storage service, this information will be kept in the local Products only.
- Device properties and operations: We collect certain information from and about your smartphone, tablet, or personal computer (“Device”), such as: Device number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information. We also collect information about the operations you perform on the Device, such as time, frequency, and duration of use.
- Device signals: We collect information that a Device transmits or receives to tailor the Services to our users in different regions, such as: geo-location, IP addresses, and external hardware information from a Device about surrounding Wi-Fi access points, beacons, and cell towers. You can enable and disable the disclosure of such information to us by adjusting your Device security and privacy settings.
- Server logs: A server log is a list of the activities that a server performs. Our servers automatically collect and store certain information in server logs, such as: search queries, IP addresses, hardware settings, browser type, the date and time of a request, referral URL, and certain cookies that identify browsers or Accounts.
1.1.3. Information from third-party sources
When permitted by law, we will collect information about you from third-party sources. For example,
• We collect and use information obtained from Facebook, Google, Amazon, and other accounts used to login to the Services (“Third-Party Accounts”), such as: name, user name or handle, birth date, picture, and other details on a Third-Party Account profile. We do not have access to Third-Party Account passwords.
• For certain Services that utilize account and financial transactions, with your authorization, we may validate the information you provide (such as phone number) through legitimate third-party sources for security and fraud prevention purposes.
• We may receive designated identifier symbols (such as IMEI from an advertiser) to provide advertising services to you.
• Information about you that others provide to us (e.g., your delivery address that other users may provide to us when they buy products for you via our websites, us.ankerwork.com, or our Apps).
1.1.4. Non-personally identifiable information
Non-personally identifiable data refers to data that cannot be used to identify an individual. Examples of non-personally identifiable data include statistical data generated when you use a specific service (e.g., daily usage events, page access events, page access time events and session events). We collect statistics information to understand how users use our products and services. By doing so, we can improve our services to better meet your requirements.
1.2. How we use the information that we collect
The purpose of collecting Personal Data is to provide you with products and/or services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements. This involves:
- Creating and maintaining your AnkerWork Account: Personal information collected when you create a AnkerWork Account on our websites , is used to create a personal AnkerWork Account and profile page for you.
- Processing your purchase order: Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery.
- To send periodic emails:The email address you provide for order processing or for your Account may be used to send you information and updates about your order, company news, updates, information about related Product or Services, updates to our terms and policies, and other important messages. We may also send you marketing and promotional communications we believe might be relevant to your interests. If you no longer wish to receive certain types of promotional materials, you may opt-out by the method provided in the email or communication, or by contacting us as set forth below.
- Our services:We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use the Services and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new Services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services. (See Section 2, below.)
- Security and privacy:We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as by investigating suspicious activities or violations of our terms.
- Advertising and business information:We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as information relating to what you have installed, accessed, used, and purchased.
- Accessing Third-Party Accounts:We use your information, including Third-Party Account information, so that, when authorized by you, your Products and the Services may access your Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information may be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.
- Legal compliance: We may use your information, when necessary, to comply with legal obligations, to assist law enforcement, or to respond to legal or regulatory inquiries.
2. Cookies and Similar Technologies
2.1. Cookie
A cookie is a text file stored by a web server on a Device, and the content of a cookie can be retrieved and read only by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. The text in a cookie often consists of identifiers, site names, and some numbers and characters.
Sometimes, we store cookies on Devices for the purpose of improving user experience, including the following scenarios:
- Technical cookies:Login and verification. When you use a AnkerWork ID to log in to our website, the "session-based" cookies ensure that your visit to the website functions as smoothly as possible.
- Personalization cookies:Storage of your preferences and settings. A website can use cookies to save settings, such as the language setting and font size on your computer or mobile device, items in your shopping cart, and other browser preferences.
- Advertising cookies：We use cookies to collect information about your online activities and interests and provide you with relevant advertisements.
- Statistical cookies：With cookies, we can collect information about your use of our websites and other applications, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie).
- Social Media Cookies：Social media cookies are linked to services provided by third parties, such as “Like” buttons and ”Share” buttons. The third party provides these services in return for recognizing that you have visited our website. Please refer to the relevant third party’s privacy policies for information about their cookies.
You have the right to block and remove cookies but doing so may interfere with your browsing experience or mean that some features and services cannot be provided to you. For details, visit www.allaboutcookies.org. You can clear all the cookies stored on your Device, and most current web browsers provide the option of blocking cookies. However, blocking cookies will require you to change your user settings every time you visit our website. Find out how to manage cookie settings for your browser here : Internet Explorer > Google Chrome > Mozilla Firefox > Safari > Opera.
If you clear cookies, you will need to change your settings the next time you visit our website. Note that some our services require the use of cookies. Disabling cookies may affect your use of some or all functions of these services.
Our Services use the following cookies:
- Strictly necessary cookies：Strictly necessary cookies are required for the operation of the Services. Without them, for example, you would not be able to use your Account.
- Analytical/performance cookies：Performance cookies allow us to recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.
- Functionality cookies：We use functionality cookies to recognize you when you return to the Services.
2.2. Web Beacons
A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your Device to a server. Some of our Services and communications may contain embedded web beacons that allow a server to read certain types of information from your Device, such as: the number of people who have viewed certain content, when you opened an email message, and your Device IP address. Web beacons help us develop statistical information to provide better and more personalized content.
2.3. Other Local Storage
We and some third parties may use other local storage technologies in connection with certain of our products and services. Other local storage technologies include, for example, HTML5 local storage. Similar to cookies, these technologies store information on your Device and can record information about your activities and preferences. However, these technologies are different than cookies and you may not be able to control them using standard browser tools and settings. For details about how to disable or delete information contained in Flash cookies and other local storage technologies.
2.4. Do Not Track
Unless legally required, we do not honor or respond to "Do Not Track" signals in your browser because honoring them would prevent much of the features and services described in this Privacy Policy.
3. How We Share, Transfer, and Publicly Disclose Your Personal Data
We do not share Personal Data with other companies, organizations and individuals unless one of the following circumstances applies:
3.1. Sharing with Anker affiliates: Your information may be shared within Anker and/or with Anker's affiliates. When we do so we will seek to ensure that your information is shared only for explicit, and legitimate purposes, and the sharing is limited only to information required by the Services. For example, we verify the global uniqueness of accounts before allowing them to be registered.
3.2. Sharing with third-party service providers and business partners:We may share your information with third-party service providers and business partners that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
3.3. Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, the third party may receive your information. When you use third-party services, the third party’s terms and privacy policies will apply to your use of these services.
3.4. Sharing pursuant to laws and regulations:We may also release your information to third parties when we believe it is necessary to comply with the law, respond to a court order or subpoena, enforce our terms and policies, or protect ours or others’ rights, property, or safety.
In scenarios 3.2 to 3.4, we will ensure the lawfulness of the sharing and, where possible, sign stringent non-disclosure agreements and/or data processing agreements with the companies, organizations, and individuals with whom Personal Data is shared, requiring them to comply with this Policy and applicable privacy laws, as well as to take appropriate administrative, technical and physical security measures to protect Personal Data.
4. How We Store and Protect Your Personal Data
We implement a variety of administrative, technical and physical security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. Among other things, we offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer technology. After a transaction, your payment information will not be stored on our servers.
We will retain your Personal Data for no longer than is necessary for the purposes stated in this Policy, unless extending the retention period is required by law or requested by you. The data storage period may vary with scenario, product, and service. The standards we use to determine the retention period are as follows: the time required to retain Personal Data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records as required by law; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention.
5. How You Can Manage Your Personal Data
5.1. Withdrawal of Consent
If you have provided your consent to the processing of your Personal Data, you have the right to fully or partly withdraw your consent at any time. To withdraw your consent, please contact us as indicated below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purposes to which you originally consented unless there are other, legitimate grounds for further processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. This does not apply to the processing of your Personal Data for direct marketing purposes. With respect to such processing, you have the right to object or opt-out at any time, in which case we will no longer process your Personal Data for direct marketing purposes.
5.2. Your Rights Regarding Your Personal Data.Under applicable data privacy law, you may have rights that you can exercise in relation to your Personal Data that we hold. For example, you may request access to your Personal Data or certain information about your Personal Data. You may also request rectification, deletion, erasure, or restriction of your Personal Data. You may object to the processing of your Personal Data. You may also have the right to data portability. If you want to exercise one or more of these rights, please contact us as set forth below. Under most circumstances, you will not have to pay a fee to exercise your rights.
To exercise your rights as a data subject, please send an email toDPO@anker.com. We will ask you to provide sufficient information to enable us to verify your identity and ensure that you or your legally authorized agent is entitled to access the requested information.
You have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your Personal Data violates an applicable law or regulation.
5.3. We also provide you with the ability to review, manage, or delete your information as follows:
- Changing Profile information: You can review and change your Account profile information by logging in to your Account and visiting your Account settings page.
- Unsubscribe:If at any time you would like to manage your communications settings we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your Account and visiting your Account settings page.
- Deleting your Account:If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.
5.4. California Shine the Light Law
California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line tosupport@ankerwork.com or write us at: Power Mobile Life, LLC, 400 108th Ave NE, Suite 400, Bellevue, WA 98004.
6. Children’s and Minors’ Privacy
- Protecting juveniles' Personal Data is important to us. If you are a juvenile under the age of 16 (according to the legal requirements of EU member states, the minimum age must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using the Services or providing any Personal Data to us. To the extent that we receive or collect Personal Data from juveniles located in the EU or the EEA, we will protect the Personal Data of juveniles in accordance with the relevant laws and regulations.
- The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor, we will take steps to delete or destroy that information.California minors: While the Services are not intended for anyone under the age of 18, if you are a California resident who is under the age of 18, you have the right to request the removal of unwanted data that you publicly post on the Services. If you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at:support@ankerwork.com. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
7. Links to Third-Party Websites, Products, and Services
Occasionally, at our discretion, we may include links to third-party websites on our Services. These third-party websites have separate and independent privacy policies. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites.
8. How Your Personal Data is Transferred Globally
8.1. We process and back up personal information through our global operations and control facilities. We currently operate data centers in the United States, China and Germany. For the purposes described in this Privacy Policy, your information may be transferred to these data centers in accordance with applicable law. - Personal information collected and generated in connection with our operations in North America and Australia is processed and stored in data centers in the United States, as permitted under applicable law.- Personal Information collected and generated in connection with our operations in the People's Republic of China is processed and stored in data centers located in the Mainland of China.- Personal information collected and generated in connection with our operations in Europe Economic Area (EEA) is processed and stored in data centers in Germany.
8.2. We provide products and services based on our resources and servers around the world. This means that, in compliance with applicable laws, your Personal Data (e.g., telephone number, email address, and nickname) might be transferred to or accessed from jurisdictions outside of the jurisdiction where you use our products or services.
8.3. In case your Personal Data is transferred by us to countries located outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are taken, such as:
(1) the recipient of the Personal Data is located within a country that has been found to provide adequate protection pursuant to an "adequacy" decision of the European Commission;
(2) the recipient adheres to binding corporate rules (only for intra group transfers); or
(3) the recipient has agreed to "standard contractual clauses" approved by the European Commission, obliging them to provide a level of protection to your Personal Data that is equivalent to the level of protection provided by EU law.
In the absence of the above safeguards, we may ask you for your explicit consent prior to the cross-border transmission of your Personal Data. In the meantime, security measures such as encryption or de-identification will be adopted for the safety of your Personal Data.
9. How We Update this Privacy Policy
We reserve the right to update this Policy at any time.
Should this Policy be updated or revised, we will provide notice of the updates or revisions via various channels, for example, we will post the latest version on our official website: http://us.ankerwork.com.
We will notify you when we make major changes to this Privacy Policy. Such notice will be in the form of a direct communication, a conspicuous notice on our websites or in our Apps, or by requiring you to provide explicit consent to the updated Privacy Policy. "Major changes" to this Privacy Policy include but are not limited to:
(1) Major changes in our service modes, for example, purposes of Personal Data processing, types of processed Personal Data, and ways of using Personal Data.
(2) Major changes in our ownership structure, organizational structure, etc., for example, ownership changes caused by business adjustment, bankruptcy, or acquisition.
(3) Changes in the main objects of Personal Data sharing, transfer, or disclosure.
(4) Major changes in your rights regarding Personal Data processing and the ways in which you can enjoy those rights.
(5) Changes of our departments, contacts, and complaint channels responsible for the security of Personal Data processing.
(6) High risks identified in Personal Data security impact assessment reports.
10. Contact Us
If you have any comments or questions about this Privacy Policy or any questions relating to our collection, use or disclosure of your Personal Data, please contact us at the address below referencing “Privacy Policy”. Any questions regarding privacy or personal information are forwarded to our Data Protection Officer (DPO) and a professional team for resolution. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you may contact the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.
Address:
Anker Innovations Technology Co., Ltd
Room701, Bldg 7, Zhongdian Software Park, 39 Jianshan Road, Hi-tech Zone, Changsha City, Hunan Province, China
Shenzhen Oceanwing Smart Innovations Technology Co., Ltd
B701-705, Jianxing Tech Bldg, Xinxing industrial park, 3151 Shahe West Road, Nanshan District, Shenzhen City
Power Mobile Life, LLC
400 108th Ave NE, Suite 400, Bellevue, WA 98004.
For users in the European Economic Area (EEA):
Anker Innovations Deutschland GmbH
Heilbronner Str.150, 70191 Stuttgart
Email:
Thank you for taking the time to read our Privacy Policy!